Spelthorne Council appoints Verrus PayByPhone
Spelthorne Council has awarded Verrus PayByPhone the contract for telephone payments for parking in all 19 of their off-street car parks.
The contract started in November replacing Park & Phone. Spelthorne joins Elmbridge in using the rebranded PayByPhone which includes a new customer facing website www.paybyphone.co.uk. New signs and stickers advertising the service in these car parks incorporate a joint Spelthorne branding.
Councillor Colin Davis (Cabinet Member with responsibility for parking) said: “with the demise of Park & Phone we needed to forge a close working relationship with another service provider very quickly. Their proposal gave us the options we needed to provide a competitive financial option to the user and one that met our own budgetary requirements. The fact that they have over 1.3 million users nationwide made it absolutely the right choice for Spelthorne”.
“The reaction from Verrus PayByPhone was prompt and it was reassuring to know we could get this modern concept working quickly and efficiently. Our customers will appreciate the ease of use and this method will give them an alternative way to pay especially leading up to the busy Christmas shopping period”.
Verrus’ Business Development Manager Todd Sothcott adds “Working so closely with the Council was an absolute pleasure. Between us we managed to identify the need and deliver the requirement. It was important to prepare methodically and keep expense to a manageable level without compromising the product. We are delighted that Spelthorne have joined Elmbridge in using our system and both will benefit from a crossover of users”.
To increase the awareness Verrus and Spelthorne agreed to use the London generic number (0207 0050055) for all transactions which will make it easier to use for a wider audience. Verrus now deal with over 35,000 transactions every day, a large proportion of which use this number.
The PayByPhone service will mean people don’t have to worry about finding change and the top up facility will give them peace of mind.