PayByPhone is the most convenient way to pay for parking. It’s easy, either use our app, do it online or call us. Get helpful tips on using each method below.
Use the app
1. Download the PayByPhone app
2. Enter your location code
Tap in the location code you wish to park in as advertised on street signage.
3. Enter your parking duration
Add the time duration you wish to park for. Check the details then conﬁrm your selection.
4. Extend your parking anytime*
Add more time from wherever you are. Simply open the app and add time to your current parking meter.
1. Visit the PayByPhone website
Logon using your web browser or through your smartphone. Easily create a PayByPhone account and use it to pay for parking. To begin, select Register or Log in from the main menu.
2. Enter your parking requirements
Enter the LOCATION number (see on-street signage) and the DURATION you wish to park for.
3. Enter your security code
Finalise your transaction by entering the 3 digit security code on the back of your payment card.
4. Manage your account online
Visit your account page to quickly add or amend vehicle details, update your payment info or security settings.
1. Call the number posted on signage
Dial the PayByPhone service number displayed on parking meters and signs.
2. Respond to the prompts
Existing users will be prompted to enter the 4 or 5 digit location number, and parking time required. New users will be guided through a registration process.
3. Wait for your parking to be conﬁrmed
Once you have had conﬁrmation you may leave your vehicle. Parking details will be sent to the handheld units the Parking Enforcement Officers patrol with.
4. Extend your parking anytime*
Extend your parking at any time. Simply call the number you dialed in Step 1. Your account will be recognised and you will be given the option to extend your parking session or to start a new one.
1. Send text to conﬁrm location and duration
Simply send a text message to 65565 with your LOCATION (see on-street signage), the DURATION to park for, and the 3 digit security code (CVV2) on the back of your payment card to park the last used vehicle on your account
Duration format for SMS messages:
1m = 1 minute
1h = 1 hour
1d = 24 hours
2. Wait for your parking space to be conﬁrmed
You will receive a text back conﬁrming your parking has started, please do not leave your vehicle until you have received this conﬁrmation message.
3. Extend your parking anytime*
You can extend your parking session at any time by sending a message with just 'DURATION CVV2'.
4. Stop your parking session
If you make a mistake you can stop a parking session within the ﬁrst 5 minutes of it starting by simply sending a message with the word 'STOP'.
In some locations 'STOP' can be used any time prior to the end of your parking.
To park a different vehicle already on your account add the required number plate after the CVV2 e.g. 12345 1h 111 TEST123
*Please note that the ability to extend parking depends on local parking restrictions and regulations. Parking cannot be extended in the Royal Borough of Tunbridge Wells, parking sessions must end before a new one can be started.