Your Experience
Your experience matters to us
Our smart, intuitive technology simplifies the parking experience and delivers a world-class user experience. Your experience is what matters to us, whether you area client – local authorities, universities, hospitals - or a driver. But we know no matter who you are, you have multiple, and different challenges, and we are here to support your journey. We get rid of the hassle and stress so you can concentrate on what matters most to you.
For our clients, we simplify the journey. We implement our services quickly and with little disruption. Dedicated account managers ensure smooth on-boarding at the beginning of contracts. Our on-going support is hands-on and quick, even fast turnarounds for location and tariff changes. Reporting functions provide concise and meaningful data about parking estates, so clients make information work harder for them.
For our users – the driver – we simplify the experience. We never overcomplicate things. From registration in under 30 seconds and paying in less than 10 seconds, to secure payments via Apple Pay and Google Pay, and Maps functionality to show the nearest parking areas. Straightforward signage details where and when parking is allowed. Solutions cater for everyone’s choices, from app to web, and phone to cash. How-to videos and step-by-step guides for the most tech-savvy and the complete beginner. And our first-class customer support is available 24/7. Talk to us through our social media channels, our service desk and our help centre. We are always here for you.
We simplify the journey making it intuitive and efficient. But don’t take our word for it: 167,000 iOS reviews give us a 4.7/5 rating, and 47,000 Android reviews give us 4.1 stars.
Quick and easy registration and payment
Drivers can register for an account in under 30seconds. Once registered, they can unlock all our features. Better still, a parking session can be created in just 10 seconds.
Data and reporting
Our clients have access to personalised data through our comprehensive reporting system. This powerful tool gives essential insights that can be leveraged to improve performance and to make strategic decisions.
Safe and secure payments
We’re proud to have been the first in the mobile parking industry to gain the Payment Card Industry Data Security Standard (PCI-DSS) Level-1. And we have maintained this accreditation for all payment channels for over a decade. Apple Pay and Google Pay can be used to complete transactions via the biometric security feature.
First-class customer support
Our app development, marketing and customer service teams come together to give our clients and users the best, most progressive, unified service. We continuously measure customer satisfaction levels and gather feedback. We create a great overall experience.
Users love us
Independent feedback confirms what we do is what our users want: 167,000 iOS reviews give us a 4.7/5 rating, and 47,000 Android reviews give us 4.1 stars.
Our Planet
We’ve firmly placed environmental consciousness at the core of our business decision-making. Our award-winning initiatives, ourCarbon Neutral status and our cashless ethos, all contribute to helping not only PayByPhone, but also our clients, to “go green” in our interconnected world.
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Your Community
We take our role in your community to heart. We know in every street, lane, market square or car park, we are part of the fabric of your community. We work hard every day to live up to that responsibility by actively supporting the areas in which our services are available.
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Our People
Our people stand out from the crowd and, as a result, we do too. From the first moment, we give them the best possible experience with us, we take care of them and invest in them. From comprehensive and considered on-boarding, to in-depth leadership training, we know that together we can achieve everything we set out to.
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